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cognition associates pty limitedPrivacy PolicyOur Commitment to your PrivacyThe privacy of individuals, including our customers and clients, is of the utmost importance to cognition associates. This includes information or opinions about you that we collect and record which reasonably could be used to identify you. Cognition associates adhere to the National Privacy Principles and the Privacy Act 1988 (Commonwealth). This statement sets out our policies for managing personal information at cognition associates. Types of Information we collectIf you are a client of cognition associates we may have personal information about you for the purpose of supplying you or your employer with our services. We generally collect your name and email address to enable us to provide you with information that you have agreed to receive. We may also collect other data that you have specifically agreed to provide beforehand, such as age group, job category and qualifications to assist us with our ongoing research. Why we collect personal informationWithout contact details we cannot provide services to you. Generally, we collect, update and use personal information about you to enable us to carry on our business, including;
How we collect informationGenerally, we collect personal information directly from you through email, through the return of warranty cards, through our Customer Service call centre or through our website, such as when you apply for or request a product or service. How we store informationCognition associates stores information in a combination of secure computer storage systems and paper-based files and other records. We have taken a number of steps to protect personal information we hold from misuse, loss and unauthorized access, modification or disclosure. We use generally accepted technology and security so that we are satisfied that your information is transmitted safely to us through the Internet or other electronic means. We will take reasonable steps to securely destroy personal information when we no longer need it. When we may disclose your personal informationGenerally, we may disclose personal information about you in the following circumstances;
Access to and correction of personal informationCognition associates is committed to maintain accurate, timely and appropriate information about our clients and web-site users. We will take reasonable steps to make sure the personal information we collect is accurate, complete and up-to-date. So long as your request for your personal information is in accordance with the National Privacy Principles, then we will give you access to that information. We may charge a fee for retrieving this information (we will inform you of the fee before providing the information). Your initial queries can be sent in writing to the address provided below. Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you. Please note that there are some circumstances set out in the Privacy Act where we may refuse your request. If we refuse to provide you with access or correct the personal information held about you by us then we will give you our reasons for such refusal. ComplaintsWe will promptly acknowledge and investigate any complaints about our Privacy Policy or the collection, use or safe disposal destruction of your personal information. Your complaint should be directed to our Privacy Officer whose contact details are listed below. About this Privacy StatementWe may update our policies and this Privacy Statement from time to time. The latest version is published on our web site at feedback.cognition.net.au/privacy.php and is available in print from cognition associates, by contacting us using the details below. Equal OpportunityCognition associates is an Equal Opportunity Employer complying with the relevant legislative provisions and promoting appropriate standards of conduct at all times. Contacting usIf you have any questions about our policies, or if you wish to update or access the information we hold about you, wish to make a complaint or to receive a copy of our most current Privacy Policy Statement, please contact our Privacy Officer:
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